FAQ's

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER:

In stock items are usually processed within 2 business days.

Pre Order items:

Items that are sold as pre order will be shipped in 2-4 weeks of payment, these items are stock still arriving or custom made to order and require time to be made before shipping. 

HANDMADE, CUSTOM & PERSONALISED ITEMS:

Some of the products in our range are handmade by small boutique businesses throughout Australia. Where possible we will advise of any turnaround/manufacturing time. Please see the relevant product page for a turnaround time.

PAYMENTS:

Payments can be made using Credit Card, Paypal, Afterpay.

DELIVERY: 

We offer $9.95 flat rate shipping Australia wide on all orders and FREE regular shipping on orders over $150 (excludes bulky items).
Parcels are sent with tracking where possible through Australia Post or various Couriers. If you are not home at the time of delivery Australia Post/Courier may 'safe drop' your parcel in a safe or secure place on your property if reasonable to do so. If you prefer to NOT have your order safe dropped please advise us at the time of checkout so that we can request a signature on delivery.

REFUNDS, EXCHANGES & RETURNS: 

If an item from your order has been damaged in transit or found to be faulty we will replace or refund once we have investigated the issue. In this instance we will ask for proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us.
If you are required to return an item to us, we will reimburse your cost (within reason) in getting the product posted to us upon receipt of the order - please include the receipt for postage and use a trackable service for your own peace of mind. We recommend pre paid satchels from Australia Post where possible as these are the most cost efficient method.
If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect. We also reserve the right to charge a restocking fee of 20% on 'change of mind' orders. Postage charges are NOT refundable.